Family Survey

Please rate our services.

🚫 Not applicable – do not have an opinion 😞 Poor service that needs immediate attention 😐 Average service that you would expect 🙂 Above average service that creates a sense of security and contentment for your loved one 😄 Excellent service that you would recommend to others

Does your Loved one feel safe at/with Amy’s Eden?

Does your love one feel respected and cared for?

Are you treated with respect and courtesy as a family member?

Is your loved one encouraged by staff to remain as independent as possible?

Do you feel empowered to engage in your loved ones experience and needs?

Does the Staff promote a pleasant “Hallmark Movie” feel atmosphere, free of negative emotional drama?

Do the Staff identify outside resources to assist your loved one?

Does your loved one wish to attend, outings or social events?

Are there a variety of activities offered to stimulate your loved one’s socialization?

Would you like more communication with your Liaison (staff overseeing needs including healthcare needs)?

Yes No

Comments on communication with your Liaison

Does your loved one enjoy a rapport and connection with the attendant?

How would you or your loved one rate the quality & preparation of the food?

Does your loved one enjoy the meals, dining services & atmosphere?

Does your loved one participate in offered activities?

Are the Dietary needs met and timely?

Comments on dietary needs

Does your loved one receive needed and timely Physicians services?

Does the staff improve your loved one’s medication fulfillment?

Does the Staff identify any decline in your loved one In a timely manner ?

Does your loved one receive individualized help to improve their ability to be properly cared for?

Are the Assistants polite, professional and timely?

Does the staff anticipate needs and inform you timely?

How would you rate the senior living residence during your last visit?

Is your loved one’s home clean?

Is the Housekeeping timely?

Are the rooms of our facility well kept?

Are the Laundry services efficient and timely?

Is the common area sufficient and clean?

Is the home in good repair?

Is the Maintenance Personnel courtesy, professional and timely?

Are the Amy’s Eden Grounds clean, well-groomed and well lit?

Comments on Grounds cleanliness

Overall did your loved one’s quality of life improve upon or after admission?

Overall has there been an improvement in your loved one’s health upon or after admission?

Overall did the staff make the initial admission & transition a positive experience for your family and loved one?

Overall is the Office Staff professional, courtesy and timely?

Overall did your loved one’s appetite improve and/or gain weight?

Yes No

Would you recommend our services to another community member?

Yes No

Can we use some of your comments for testimonials on our website, printed ads or brochures?

Yes No

Would you enjoy being a family member that new families might want to talk to before they admit their loved one?

Yes No

Would you enjoy being a family member that new families might want to talk to before they admit their loved one?

Yes No

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Please share your honest feedback to help us improve the care and safety of your loved one.

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